Privacy Policy
Privacy Policy
Effective Date: 1st April 2025
- Introduction
At Lincoln Glass & Aluminium Services (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- What Information We Collect
We may collect the following types of personal information:
• Name, contact details, and residential or business address
• Order and purchase history, as well as inquiry details
• Payment details (limited to transaction references – not full card numbers)
• Website and online usage data (e.g., IP address, device type, browsing behaviour)
• Records of communications with us (emails, phone calls, messages)
- How We Collect Personal Information
We collect your personal information when you:
• Visit our showroom, contact us by phone or email, or submit an online form
• Interact with us via our website or social media pages
• Sign up for updates, quotes, or marketing communications
• Use our website, which collects data via cookies and analytics tools
- How We Use Your Information
Your personal information may be used to:
• Provide our products and services to you
• Process orders, quotes, and payments
• Communicate with you about your enquiries or transactions
• Improve our customer service, products, and website performance
• Send marketing communications (with your consent)
• Comply with our legal and regulatory obligations
- Disclosure of Personal Information
We do not sell your personal information. We may share it only when necessary with:
• Trusted service providers (e.g. IT support, payment processors)
• Delivery partners and subcontractors fulfilling orders
• Regulatory authorities if required by law
• Business partners, but only with your consent
- Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Your data is stored securely in physical files and protected digital systems using password access, encryption, and confidentiality agreements.
- Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate or outdated. Please contact us using the details below.
- Cookies and Website Analytics
We use cookies and website analytics tools to track how users interact with our site and improve your browsing experience. This data is generally non-identifiable and can be managed through your browser settings.
- Direct Marketing
With your consent, we may send you promotional emails or updates. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
- Third-Party Links
Our website may contain links to external websites. These are outside our control, and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before submitting any personal information.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on our website, and your continued use of our services will be taken as acceptance of the revised policy.
- Contact Us
If you have any questions or concerns about this Privacy Policy, or you wish to access or correct your personal information, please contact us:
Lincoln Glass & Aluminium Services
59 Mortlock Terrace, Port Lincoln SA 5606
Phone: (08) 8682 6508
Email: admin@lincolnglass.com.au
